Refund Policy

A Legal Disclaimer

Last Updated: January 1, 2025

At PulsePoint Strategies LLC, we strive to deliver high-quality website design and digital services. Due to the nature of our work, we have the following refund policy in place to ensure fair business practices for both our clients and our team.

1. General Refund Policy

We offer refunds only under specific circumstances outlined below. As website design and development require significant time and resources, all refund requests will be carefully reviewed.

2. Refund Eligibility

You may be eligible for a refund under the following conditions:

Project Cancellation Before Work Begins: If you cancel your project before we have started any work, you may be eligible for a full refund minus any transaction fees.
Failure to Deliver: If we are unable to complete the project as agreed upon due to our fault, a partial or full refund may be issued based on the level of work completed.
Service Not as Described: If the final deliverable does not meet the agreed-upon project scope, we will work with you to make necessary revisions. If we are unable to resolve the issue, a partial refund may be considered.

3. Non-Refundable Conditions

Refunds will not be provided under the following circumstances:
Change of Mind: Once work has begun, refunds will not be issued due to a change of mind or business direction.
Client Delays: If the project is delayed due to lack of communication, failure to provide required materials, or unresponsiveness from the client, no refund will be issued.
Completed Work: If the project has been completed and delivered, no refunds will be granted.
Third-Party Services: Payments made for third-party services such as hosting, domain registrations, or premium software/licenses are non-refundable.

4. Revision Policy

We offer revisions as outlined in your service agreement to ensure your satisfaction. However, excessive revision requests beyond the agreed scope may incur additional fees and are not grounds for a refund.

5. How to Request a Refund

To request a refund, please contact us at:

📧 Email: info@pulsepointstrategiesllc.com

📍 Address: 535 Hamilton Street, Allentown, PA, USA 18101

Refund requests must include your name, project details, and the reason for the request. We will review your request within 5-10 business days and notify you of the decision.

6. Changes to This Policy

PulsePoint Strategies LLC reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the revised policy.

Thank you for choosing PulsePoint Strategies LLC!